To track your order, follow these steps:

1. Order Confirmation Email: After placing your order, you will receive a confirmation email that includes a tracking number. This email will also provide a link to the courier's tracking page.
   
   
2. Visit Our Website: Go to the "Track order" page on our website.
   
   
3. Enter Tracking Information: On the "Track order" page, enter your order number and email address, or simply input the tracking number provided in your confirmation email.
   
   
4. Track Your Order: Click the "Track" button to view the current status of your shipment. The tracking page will display detailed information about your package's location and estimated delivery date.

If you encounter any issues or need further assistance, please contact our customer support team. We're here to help!

The delivery time for your order depends on your location and the shipping method selected. For more detailed information check our shipping page.

We offer 30 days easy refunds. For more information visit our refund page.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Shop Pay: Buy Now, Pay Later. Depending on your location, we are offering Shop Pay so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We advise you to check the size guide which displays product measurements in cm and inch. You can find this by clicking on "Size Chart" which is located right below the size selector. By doing so, you will find the perfect size for you.

What is Shipping Protection?

Shipping protection is an optional service that insures your package against damage, loss, or theft during transit. Here’s how it works:

Coverage: Protects against:

Damage: Eligible for a replacement if the item arrives damaged.

Loss: Replacement if the package is lost.

Theft: Replacement if the package is stolen after delivery

How to File a Claim:

1. Contact Customer Service: Report any issues immediately.
2. Provide Details: Submit your order number, issue description, and evidence (e.g., photos).
3. Claim Processing: Approved claims will be processed for replacement or refund promptly.

With shipping protection, you can shop with confidence knowing your purchase is safeguarded.

For more information or to add shipping protection, visit the shipping options during checkout or contact customer support.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalising payment.

But still you can change or cancel a order only in the first 24 hours after making your purchase.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location: Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: support@minimalvintage.com or click here